Shipping

Our atelier hours are Monday through Friday 9am to 5pm PST.

Once your order is placed you will receive a confirmation via email. All of our gowns are made-to-order and take 3-5 weeks before shipping. Once your gown has been made, shipping takes 3-5 business days, excluding holidays. We do not account for any delays caused by payment processing or item availability.

You will receive an email as soon as your gown has shipped with the tracking number corresponding to your order. To track your order, please follow the link in your confirmation email or click HERE.

If your soirée is sooner than expected and you are looking to expedite your order, please contact us at luciana@lucianaemilia.com to inquire.

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Please note

LUCIANA EMILIA is not responsible for delays in shipping, delivery, lost/stolen packages, or any damaged items due to force of nature or other uncontrollable events. If your package has been lost or damaged, please contact the carrier.